Terms & Conditions

1. Booking & Confirmation

A booking is treated as confirmed only after Balloonzaa accepts the booking and any required advance/payment condition has been completed. Availability can depend on city, date, time slot, decorator capacity, venue access and materials.

2. Product Images & Decoration Appearance

Product images are reference representations of the selected decoration style. Balloon colours, shades, flowers, props, lighting, placement and small design details may vary slightly because of material availability, lighting, venue size or on-site conditions.

Any major requested customization should be confirmed before the setup date and may affect the price.

3. Customer Responsibilities

• Provide accurate name, phone number, address, pincode, event date and time details.
• Ensure the decorator has reasonable and timely access to the venue.
• Obtain permission from the venue, society, hotel, restaurant or property owner where required.
• Inform us in advance about restrictions involving walls, ceilings, electricity, ladders, entry permissions or installation materials.
• Keep children, pets and guests safely away from the active installation area where necessary.

4. Pricing & Additional Charges

The price shown or confirmed for a package covers the stated inclusions. Add-ons, extra balloons, special props, urgent requirements, custom designs, extended travel, difficult access, parking/entry charges or additional work may cost extra when disclosed and accepted.

5. Payments

Available payment options and the amount payable in advance or at setup will be shown or communicated during booking. A booking may remain unconfirmed until the required payment condition is completed.

Customers should never share card PINs, UPI PINs, OTPs or banking passwords with Balloonzaa staff or decorators.

6. Cancellation, Refund & Rescheduling

Cancellations are governed by Balloonzaa's Cancellation & Refund Policy. Customized/personalized setups and selected high-demand dates may carry special cancellation conditions communicated during booking.

Read Cancellation & Refund Policy →

7. Timing, Delays & Venue Conditions

We aim to complete setups within the agreed time window. Delays caused by incorrect address information, denied/late venue access, building restrictions, traffic disruptions, weather, power issues, customer-requested changes or other circumstances outside reasonable control may affect completion time.

8. Safety & After-Setup Responsibility

Once the completed decoration is handed over, customers should avoid pulling fixtures, balloons, lights or props and should supervise children around decorative materials. Decorations should not be placed near flames, high heat or unsafe electrical conditions.

9. Complaints & Service Issues

If there is a problem with the delivered setup, please contact Balloonzaa as soon as reasonably possible and, where helpful, provide photographs or videos so the issue can be reviewed.

10. Website Use

Website content, branding, layouts, text and original creative materials belonging to Balloonzaa may not be copied or used commercially without permission. Users must not misuse the website, interfere with its operation or attempt unauthorized access.

11. Liability

To the extent permitted by applicable law, Balloonzaa is responsible for providing the booked service with reasonable care. Balloonzaa is not responsible for losses caused by inaccurate information supplied by the customer, unauthorized third-party interference, venue restrictions or events outside reasonable control. Nothing in these terms limits rights that cannot legally be excluded.

12. Applicable Law

These terms are governed by applicable laws of India. Any dispute should first be raised with Balloonzaa support so that an attempt can be made to resolve it directly before other lawful remedies are pursued.