Privacy Policy

1. Information We Collect

Depending on how you use Balloonzaa, we may collect information such as:

• Name, mobile number and email address.
• Decoration location, address, pincode and selected city.
• Event date, preferred time slot, occasion, balloon colours and customization requests.
• Booking, order, payment status and transaction reference information.
• Messages, enquiries, reviews and support communications you send to us.
• Basic technical information such as browser type, device information, IP-related logs, cookies or local-storage data used by the website.

2. How We Use Your Information

• To create, confirm and manage decoration bookings.
• To contact you about your booking, timing, location, changes or support requests.
• To coordinate decorators, service partners or vendors where required to complete your booking.
• To process or verify payments and maintain transaction records.
• To improve our website, services, customer support and fraud/security controls.
• To comply with applicable legal, tax, accounting or regulatory requirements.

3. Sharing of Information

We do not sell your personal information. We may share only the information reasonably required with service providers, decorators, vendors, payment providers, hosting/technology providers, communication providers or authorities where necessary for the service or required by law.

Service partners should use customer information only for the relevant booking or authorized purpose.

4. Payments

Payment methods may be provided directly by Balloonzaa or through third-party payment services. Where a third-party payment provider is used, its own privacy and security terms may also apply. Balloonzaa does not need customers to send card PINs, OTPs or banking passwords to us.

5. Cookies & Local Storage

Our website may use cookies or browser local storage for functions such as remembering a selected city, maintaining a celebration bag, improving navigation, security and analytics. You may clear browser storage through your browser settings, although some website features may then need to be selected again.

6. Data Retention & Security

We retain information only for as long as reasonably required for bookings, customer support, record-keeping, dispute handling, security and applicable legal obligations. We use reasonable technical and organisational safeguards, but no online system can guarantee absolute security.

7. Your Choices & Rights

You may contact Balloonzaa to request correction or updating of inaccurate personal information, ask questions about how your information is used, or make another privacy-related request. Requests may be subject to verification and applicable law.

8. Children's Privacy

Balloonzaa services are intended to be booked by adults or by persons legally able to enter into a booking. If information relating to a child is provided for an event, the person providing it should have appropriate authority to do so.

9. Changes to This Policy

We may update this Privacy Policy when our services, website practices or legal requirements change. The current version will be published on this page with an updated date.