Cancellation & Refund Policy

Cancellation Refund Schedule

How Cancellation Time Is Calculated

The cancellation window is calculated against the scheduled decoration/setup time confirmed in the booking. The time Balloonzaa receives the cancellation request through an accepted support channel will be considered the cancellation request time.

Refund Amount

Where a booking qualifies for a refund, the applicable percentage is calculated on the amount actually received by Balloonzaa for that booking, subject to any clearly communicated non-refundable customized items or special booking conditions.

Refund Processing

Approved refunds will be initiated using a reasonable available payment method. Bank, UPI or payment-provider processing times may apply after Balloonzaa initiates the refund.

Rescheduling

Rescheduling requests are subject to decorator availability, city/service availability, material preparation and the new requested date/time. If a change results in additional cost, the difference will be communicated before confirmation.

Cancellation by Balloonzaa

If Balloonzaa is unable to provide a confirmed service for reasons attributable to Balloonzaa, we will contact the customer to arrange a suitable alternative, reschedule or appropriate refund for the affected service.

Customized & High-Demand Bookings

Personalized names, custom-printed materials, specially procured props, made-to-order items and selected high-demand dates may have different or non-refundable conditions because preparation or procurement can begin before the event. These conditions should be communicated before confirmation whenever they apply.